FAQ
Shipping and Delivery
Q: How long does processing and shipping take?
A: Shipping times vary based on your location. Orders are normally processed within 1-2 business days. For orders within Australia, express delivery typically takes 2-5 business days, while regular post can take 7-14 business days. International shipping times depend on the destination and chosen shipping method.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. The product must be unused and in its original packaging.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs for both domestic returns within Australia and international returns.
Product Information
Q: How do I know which size to order?
A: Please refer to the size guide available. If you need further assistance, feel free to contact our customer service team.
Q: What materials are your Birkenstock sandals made of?
A: Birkenstock sandals are made from high-quality materials such as Birko-Flor®, leather, and suede. Each product page provides detailed information about the materials used.
Q: How do I care for my Birkenstock sandals?
A: To keep your Birkenstock sandals in optimal condition, it's essential to avoid extended exposure to water and heat. Clean them gently with a damp cloth and mild soap. For suede models, use a suede brush to remove dirt and maintain the texture. For detailed care instructions, please visit our How to Care for Your Birkenstocks page.
Orders and Payments
Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request. However, if the order has already been processed or shipped, we may not be able to make changes.
Q: How can I use a promo code?
A: During checkout, you can enter your promo code in the designated field and click "Apply." The discount will be reflected in your total amount.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you do not need to create an account to place an order. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.
Q: How do you protect my personal information?
A: Ensuring your privacy is a top priority for us. For more detailed information, please consult our Privacy Policy.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email. Our hours of operation are Monday through Friday, 9 AM to 5 PM
